To gain employment in a challenging new field that fits within my skill set and challenges me to develop new skills and maintain those that I already have.

                        Acquired Job Skills

n     More than 5 years customer service experience with multiple emphases: administration, relations and support

n     Strong organizational ability; ability to quickly and effectively create reports and disseminate data for use

n     Extensive experience using and programming Microsoft Office applications; including Excel, Outlook & Access

n     Knowledge of digital imaging products, computer hardware, software and troubleshooting

n     Experience with computer networking; LANs and WANs

n     Ability to maintain and design filing systems for fast, effective reference

n     Expert knowledge of many web development languages (such as HTML, CFML and PHP) as well as SQL applications and their implementation

n     Extensive experience using Macromedia Dreamweaver, Microsoft FrontPage, Adobe Photoshop and Acrobat design platforms

n     Knowledge of and training with wireless interface products, their setup and operation

n     Expertise with developing, disseminating and relating financial data in report or spreadsheet form

n     Experience using a CRM system for accurately tracking customer issues and responses

n     A great deal of experience conducting training in a classroom environment, as well as in one-on-one situations

n     Aptitude for designing and tailoring curricula and syllabi to the needs of trainees

                        Personal Attributes

n     Expert written and oral communication; able to compose e-mail, reports and documentation quickly and effectively

n     Good interpersonal skills and ability to work as part of a team effort as well as individually with minimal supervision

n     Willing and able to learn new skills; adaptable to a changing workplace

n     Able and willing to take on leadership role among peers

n     Efficient at time management for both myself and for a individuals within a team       

2007 - Present   Loblaws Princess Street Market                                       Kingston, ON

General Merchandise Clerk

n     Stocked shelves with inline merchandise

n     Responsible for maintaining store standards, product labels and signage

n     Maintained cleaning records where necessary

n     Maintained flow of communications between night shift and day shift, coordinated efforts for best time management

2006 - Present   MCpl. J.P. Garlick (Ret.)                                                Kingston, ON

Live-in Housekeeper & Personal Assistant

n     Maintained household cleanliness, tidiness and organization – including vacuuming, window-washing, etc.

n     Maintained the exterior of the home – including mowing the lawn and garden landscaping

n     Light household repair work

n     Prepared meals as necessary

n     Performed household shopping

1997 - Present   Freelance

Developer, Various Web Design

n     Designed, coded and implemented HTML, CFML and PHP-based websites for various clients based on layout specifications and needs

n     Maintained and updated code for existing websites

n     Developed content for various clients based on requirements

n     Proofread content for grammar and data accuracy

n     Completed work based on a timeless set out by client needs

n     Continued to develop and enhance my skills to keep abreast of the newest code standards and program syntax

n     Developed keywords, descriptions and various other methods through which to increase site rankings

2003 - 2006       StarTek Canada Services Inc.                                         Kingston, ON

Technical Support Specialist, Nikon USA Digital Technical Support

n     Recognized as Employee of the Month for March 2004; awards for Accountability & Innovation

n     Troubleshot issues quickly and effectively over the phone; directing customers to perform tasks in order to resolve their issue

n     Maintained call records and step-by-step accounts of troubleshooting

n     Volunteered for extra duties as required by the team lead; developed and maintained tools for the team lead to better enable data manipulation

n     Created and maintained online testing forms and answer keys for new hire training

n     Assisted with implementation of up-training for current employees

n     Was chosen as one of the first agents to specialized wireless connection training

n     Walked customers through operation of digital imaging products over the phone and via e-mail

n     Directed photographers, both professional and amateur, with regard to composition, lighting and other choices and settings

n     Became familiarized with the use of digital cameras in a variety of settings, including challenging locations and with difficult subjects

2001 - 2003       Dr. Joyce W. Buckley, M.D.                                              Ottawa, ON

Office Manager/Personal Assistant

n     Maintained office files, patient charts, and financial records; managed receivables and payables

n     Booked patient appointments by phone, greeted patients upon arrival, checked OHIP credentials

n     Designed and implemented a computerized system for the office; all work was previously accomplished strictly manually

n     Interacted with the hospital to schedule surgeries; maintained separate schedules for patients seen at the Dysplasia clinic, the office and in surgery

n     Handled patient requests, including: prescription refills, letters for employers, information regarding surgical and office procedures and various other questions

n     Other duties as required

n     Trained replacement

1998 - 2001       Ottawa Neighbourhood Services                                       Ottawa, ON

Office Administrator/Senior Manager/Secretary of Board of Directors

n     Maintained office records and financial records; managed payables and receivables

n     Directed employees and volunteers; handled grievances, maintained employee records

n     Regulated office and building traffic and security; was responsible for maintaining building compliance with safety codes

n     Interfaced between board of directors and employees and other managers; was responsible for maintaining the flow of information between departments and managers

n     Outlined and detailed office procedures and enforced corporate policy

n     Maintained membership lists and contact information

n     Recorded meeting minutes and maintained records of current and past board meetings

n     Records management and filing of corporate files, including referencing minutes of previous boards

n     Read all available records from all previous boards in order to ascertain validity of corporate records and by-laws; chronicled by-law changes and policy adjustments

n     Responded to queries from members and board of directors; interfaced between members and the board of directors

n     Produced correspondence and releases by board of directors at the direction of the board or the president; took dictation

n     Trained replacement

1997 - 2002       Youth Services Bureau of Ottawa                                       Ottawa, ON

Speaker/Youth Representative

n     Developed public speaking material based on subject, audience and intended message

n     Focused on developing good strategies for engaging audiences and answering questions to foster follow-up questions and discussion

n     Traveled as necessary; maintained travel records and receipts as necessary

n     Facilitated the development of a Speakers Bureau with the Youth Services Bureau and with Pink Triangle Services; developed material for the Speakers Bureau for Gender Mosaic

n     Trained peers as facilitators and speakers through the Speakers Bureau

n     Peer tutoring in the subject of English, science and mathematics

n     Received the Youth Award for Excellence in volunteering for 1998.

1994 - 1998       Algonquin College, Woodroffe Campus                            Ottawa, ON

Library & Information Science Technology

1989 - 1994       Napanee District Secondary School                                Napanee, ON

Ontario Secondary School Diploma

n     Graduated with 42 high school credits at age 17

n     13 English credits including three peer tutoring credits, 6 Math credits and two county programs (Agriculture and Library Administration)

n     Salutatorian of my graduating class

2008        Whig Standard                          Kingston, ON

Whig Standard Community Editorial Board

Composition of up to ten 425 word columns over the course of 11 months for publication in the paper.

1998 - 2000       Ottawa-Carleton Police Department                                  Ottawa, ON

Community Liaison Committee

This group’s main objective was to maintain a good working relationship between community members and the administrators of the Ottawa-Carleton Police Department.  During meetings specific cases and issues were discussed amongst the members of the group with administrators and liaisons of the police department and the actions of parties involved were discussed and suggestions and comments were given by community members.

1997, 1999        Youth Services Bureau of Ottawa-Carleton                        Ottawa, ON

Rainbow Youth Advisory Committee

This group was responsible for working with administrators to develop programs in the Ottawa-Carleton region which best fit the needs of LGBT youth in the area.  The main focus was on social and health concerns as well as access to resources and information.

1998                 World University Service of Canada                                  Ottawa, ON

Youth CAFÉ Jeunesse - Conference Regarding Youth

This conference resulted in the creation of a “snapshot” of the issues facing youth which was presented to the Minister of Human Resources Development Canada to be used to present a Canadian perspective at the first World Conference of Ministers Responsible for Youth in Lisbon, Portugal.